Novidea is looking for a skilled and results driven technical support representative. You will be providing technical and functional application assistance to our customers and partners globally. Partner with R&D or other departments in order to provide immediate resolutions for even greater levels of customer satisfaction.
The position is available to both men and women
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Follow standard processes and procedures
Identify and escalate priority issues per client specifications
Redirect problems to appropriate resource
Accurately process and record call transactions using a computer and designated tracking software
Follow up and make scheduled call backs to customers where necessary
Excellent communication and interpersonal skills.
Customer support experience
Work experience in: IT, infrastructure, browsers and operating systems. Familiarity with Microsoft Office.
Ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Effective listening skills
Preference will be given to the following applicants with corporate technical support experience and familiarity with the Force.com environment