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Technical Support Representative

Technical Support Representative

Novidea is looking for a skilled and results driven technical support representative. You will provide technical and functional application assistance to our customers and partners globally. Partner with R&D or other departments in order to provide immediate resolutions for even greater levels of customer satisfaction.

The position is available to both men and women

ID: T-3516

  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Follow standard processes and procedures
  • Identify and escalate priority issues per client specifications
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software
  • Follow up and make scheduled call backs to customers where necessary
  • Excellent communication and interpersonal skills.
  • Customer support experience
  • Work experience in: IT, infrastructure, browsers and operating systems. Familiarity with Microsoft Office.
  • Ability to speak and write clearly and accurately
  • Demonstrated proficiency in typing and grammar
  • Knowledge of relevant software computer applications and equipment
  • Knowledge of customer service principles and practices
  • Effective listening skills
  • Multi-tasking capabilities
  • Preference will be given to the following applicants with corporate technical support experience and familiarity with the Force.com environment

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