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I’m delighted to announce that an exceptional insurtech veteran will be joining our U.S. team to lead our Customer Success efforts going forward. Kate Current brings over 20 years of experience building extraordinary customer experiences for insurance technology customers. We are thrilled to have her build the same here at Novidea.
Remember back in the 90s when the plug-and-play was the new big deal in personal computing? You could buy a laptop, for example, and then all the peripherals or software tools you wanted to add to it were immediately compatible and ready to literally (remember wires?) or figuratively plug in. And if over time you need a bigger hard drive or better video card, just pop it in and you’re on your way. It’s expected now, but at the time it was a big step forward.
Agencies are feeling the pressure from every direction. Online rivals are selling directly to customers, and consumers expect a high-tech, always-on experience in all areas of their lives - including insurance. What’s more, carriers are squeezing in on the customer relationships agencies establish. Some are selling directly to customers, while others let you sell, then they service - effectively removing the agent from the equation after the hard work is done.