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When you visit our Website, you can subscribe to our blog and newsletter through our website. When you subscribe, you will be asked to provide your email address. We refer to this data as “Subscriber Information”.
When a representative of an organization contacts us in order to use our platform (the “Service”), we collect that representative’s contact details such as name, email, company and information relating to the engagement between us and the organization. We refer to this entire data as “Contact Information”.
You do not have a legal obligation to provide us with your Subscriber Information or Contact Information; however, if you choose to not share this information with us we may not be able to respond to your subscription request or provide you with more information about our Services.
When you visit the Website, we record and collect certain information about your interaction with the Website, including the IP address from which you access the Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website (“Analytics Information”).
We process your Subscriber Information to contact you about your request to subscribe to our newsletter and blog and keep you update with updates and news from time to time.
We process your Contact Information to send you communications and administrative emails, to manage the provision of the Service to you and to provide you with further information and updates about our products and technology.
We use Analytics Information to improve the Website and enrich the content on the Website, our email communications and the products services we offer to customers. We also use the Analytics Information to adapt the Website, its content, and services and our email communications, to users' preferences.
We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.
We will process personal information with the assistance of our service providers who assist us with the internal operations of the Website such as AWS, Google and Hubspot. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes.
If you have abused your rights to use the Website, or if you violated any applicable law, we will share information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation or breach.
We will share information if we are required to do so by a judicial, governmental or regulatory authority.
If the operation of our Website is organized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), we will share information only as required to enable the structural change in the operation of the business.
Cookies are text files, comprised of small amount of data, that are saved on your computer or other device (e.g. smartphone, tablet, etc.) when you use the internet and visit various websites. The information that the cookies maintain is read by the website you visit, during the session of your visit to the website (these are called ‘session’ cookies), and when you return to visit it again (these are called ‘persistent’ cookies).
Necessary. Cookies that are strictly necessary for the functioning of the Website. The Website cannot operate properly without these cookies. You can set your browser to block or alert you about these cookies, but some parts of the Website may not function properly.
Statistics. Analytics cookies that help us understand how you and other users interact with our Website by collecting data that does not directly identify you.
You can always delete the cookies saved on your device through the settings of your computer browser or device. You can also disable cookies for future use through the settings of your computer browser or device.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
We will retain your Information for the duration needed to support our ordinary business activities operating the Website. Thereafter, we will still retain it as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements. If you wish to unsubscribe from our newsletter or blog, we will delete your email address of our subscribers list.
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure personal information, it is not guaranteed, and you cannot expect that the Website will be immune from information security risks.
If we transfer your personal data for processing at locations outside your jurisdiction, we will abide by data transfer rules applicable to these situations.
The following is the data controller for the purposes of the personal data we collect via the Website:
Novo Idea Software Ltd.
4 Arie Regev Street
Netanya, Israel, postal code 4205212
Our European representative, for the purposes of this Policy, is NovIdea Limited. If you are within the European Economic Area, you may contact our European representative the at the following address:
63 St Mary Axe
London, EC3A 8AA, United Kingdom
Information we collect from you will generally be processed within the EU and in Israel which is recognized by the European Commission as having adequate protection for personal data.
If we transfer your information from the EU to other jurisdictions outside the EU, we will do so using adequate safeguards determined by the EU Commission, such as Privacy-Shield certified companies in the United States.
The legal basis under EU law for processing your Analytics Information is our legitimate interest in providing, maintaining, developing and enhancing the Website.
The legal basis under EU law for processing your Contact Information is our legitimate interest in responding to your inquiry.
The legal basis for collecting and processing your Subscriber Information is your express consent to subscribe to our newsletter and blog.
The legal basis under EU law for processing your data for the purpose of handling instances of abusive use of the Website is our legitimate interests in defending and enforcing against violations and breaches that are harmful to our business.
The legal basis under EU law for processing your data where we are legally required to share it, is our legitimate interests in complying with mandatory legal requirements imposed on us.
The legal basis under EU law for us processing your data in the event of a change in our corporate structure is our legitimate interests in our business continuity.
If you are in the EU, you have the following rights under the GDPR:
Right to Access your personal data that we process and receive a copy of it.
Right to Rectify inaccurate personal data we have concerning you and to have incomplete personal data completed.
Right to Data Portability, that is, to receive the personal data that you provided to us, in a structured, commonly used and machine-readable format. You have the right to transmit this data to another service provider. Where technically feasible, you have the right that your personal data be transmitted directly from us to the service provider you designate.
Right to Object, based on your particular situation, to using your personal data on the basis of our legitimate interest. However, we may override the objection if we demonstrate compelling legitimate grounds, or for the establishment, exercise of defense of legal claims.
Right to Restrict the processing your personal data (except for storing it) if you contest the accuracy of your personal data, for a period enabling us to verify its accuracy; if you believe that the processing is unlawful and you oppose the erasure of the personal data and request instead to restrict its use; if we no longer need the personal data for the purposes outlined in this Policy, but you require them to establish, exercise or defense relating to legal claims, or if you object to processing, pending the verification whether our legitimate grounds for processing override yours.
Right to be Forgotten. Under certain circumstances, such as when you object to us processing your data and we have no compelling legitimate grounds to override your objection, you have the right to ask us to erase your personal data. However, we may still process your personal data if it is necessary to comply with a legal obligation that we are subject to under laws in EU Member States or for the establishment, exercise or defense of legal claims.
If you wish to exercise any of these rights, contact us at email@example.com.
We reserve the right to ask for reasonable evidence to verify your identity before we provide you with information. Where we are not able to provide you with information that you have asked for, we will explain the reason for this.
Subject to applicable law, you have the right to lodge a complaint with your local data protection authority. If you are in the EU, then according to Article 77 of the GDPR, you can lodge a complaint to the supervisory authority, in particular in the Member State of your residence, place of work or place of alleged infringement of the GDPR. For a list of supervisory authorities in the EU, click here.
Last Update: June 25, 2020.