The fact is, digitization and data are key drivers of the creation of Blueprint One. Customer expectations for service have changed, but the insurance industry hasn’t kept up thanks to the reluctance to embrace technology and move away from an archaic, outdated and expensive way of doing business. Now’s the time to refocus on the customer.
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People and their tradition, processes, systems, and standards are among the biggest challenges ahead for launching Blueprint One. That’s according Paul Evans of Definitive InsureTech and Chris Carney of Verticalised Consulting in this Through The Lens video interview.